The rules for using the coaching app at coaching.alexgrabher.com — your account, your bookings, your data.
Version 1.0 · In force from 6 October 2026 · Swiss law, Zurich jurisdiction
These terms govern the app at coaching.alexgrabher.com. The coaching you book through it is additionally governed by our General Terms, and your data by our Privacy Notice. Where they conflict on a coaching matter, the General Terms prevail.
The app is provided by Alexander Grabher Performance (trading as AG Performance), Buchholzstrasse 13, 8053 Zurich, Switzerland (UID CHE-352.501.392). Contact: letsgo@alexgrabher.com.
An account is for clients of AG Performance. You must be 16 or older to open one yourself.
A player under 16 may have an account, but it is opened and held by a parent or legal guardian, who accepts these terms on the child’s behalf. Where the app records body measurements or test results for a player under 16, we need that parent’s written consent first, and they may withdraw it at any time.
Keep your password to yourself. Tell us immediately if you think someone else has access, and we will lock the account.
We may add, change or withdraw features. If we remove something you rely on, we will tell you beforehand.
A booking made in the app is binding in the same way as one made by email. The 24-hour cancellation rule in our General Terms applies: move or cancel free up to 24 hours before a session; inside 24 hours it is charged. The app shows you the deadline before you confirm.
Where payment runs through the app, it is processed by Stripe. Your card details are entered directly into Stripe’s systems and never reach ours; we see only the confirmation, the amount and the last digits of the card.
Prices shown in the app are in Swiss francs and are the amounts you pay. We are not currently registered for Swiss VAT, so none is added. Any block you buy is subject to the validity, transfer and refund rules in our General Terms.
If a payment fails or is reversed, we may suspend the account until it is settled.
If you consent, the app records measurements and test results so that your training can be planned against something real rather than guessed. Under Swiss law this is health data and a special category of personal data.
The app is not a medical device and gives no medical advice. Measurements, screening scores and training plans are coaching tools. They are not a diagnosis, not a treatment, and not a substitute for seeing a doctor or a physiotherapist. If something hurts, stop and get it looked at.
Use the app for your own training. Please do not:
If you find a security problem, tell us rather than exploiting it. We will not pursue anyone who reports one in good faith and gives us a reasonable chance to fix it.
We aim to keep the app running, but we do not promise it will be uninterrupted or error-free. It is hosted by third parties, it needs maintenance, and it can be affected by things we do not control. Where we plan downtime, we will tell you. If the app is unavailable, your coaching is not affected — book or cancel by email or message instead, and the same 24-hour rule applies.
You may close your account at any time by writing to us. We will delete your account data within 30 days, except invoices and payment records, which Swiss accounting law requires us to keep for ten years.
We may suspend or close an account if these terms are seriously or repeatedly breached, or if invoices go unpaid after a reminder. We will tell you why and give you a chance to put it right first, unless the breach makes that unreasonable. If we close your account, any block you have paid for is settled under our General Terms — you do not lose paid hours because the account closed.
We are liable without limit for damage caused intentionally or through gross negligence, and for injury to life, body or health. Otherwise our liability is limited to the amount you have paid us for the service concerned. We are not liable for indirect or consequential loss, nor for loss of data where you could reasonably have kept your own copy.
We may change these terms. Material changes will be notified in the app or by email at least 30 days before they take effect. If you do not accept them, you may close your account; any paid block is settled under our General Terms.
Swiss law applies, excluding its conflict-of-law rules. The place of jurisdiction is Zurich, Switzerland. Where you deal with us as a consumer, mandatory protections of your country of residence are unaffected.